Last Updated: June 2025
1. Introduction
Advance Support (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, adv-support.com (the “Website”), and when you engage our consulting services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
We operate primarily in the Middle East and Africa (MEA) region, providing remote consulting services, and are based in Dubai, UAE.
2. Information We Collect
We may collect personal information from you in a variety of ways, including
- Personal Data You Provide: This includes details like your name, email, phone number, company name, job title, and country, shared when you contact us or use forms on our website.
- Data Collected Automatically: We may gather technical info such as your IP address, browser, device type, pages visited, and time of access to help maintain website security and performance.
3. How We Use Your Information
We use your information to deliver a smooth and personalized experience. This includes responding to your inquiries, providing and improving our services, sending important updates, ensuring security, preventing fraud, and meeting legal requirements. With your consent, we may also contact you about relevant offers or services.
4. Legal Basis for Processing
We collect and use your personal information based on one of the following legal grounds: to fulfill a contract with you, to serve our legitimate business interests (like improving services or preventing fraud), or when we have your consent, such as for sending marketing communications.
5. Disclosure of Your Information
We do not sell, trade, rent, or otherwise transfer your personally identifiable information to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
7. Data Security
We take strong technical and organizational steps to protect your personal data. However, no system is completely secure, so we cannot guarantee that unauthorized parties like hackers won’t potentially access or misuse your information.
8. Your Data Protection Rights
Depending on your location, you may have rights over your personal data, including the ability to access, correct, delete, or restrict its use. You can also object to how we process your data, request a copy in a portable format, or withdraw your consent at any time. To use these rights, contact us at info@adv-support.com.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in a separate Cookie Policy, if applicable, or can be managed through your browser settings.
10. Third-Party Websites
Our website may contain links to third-party websites that are not affiliated with us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over
and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Children’s Privacy
Our website and services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal data, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date, and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
13. Contact Us
If you have any questions, please contact us at
Email: info@adv-support.com
Phone: 00971529335826
Company Legal Name: Advanced Support
License Number: 2204566.01
Registered Address: Meydan Road, Nad Al Sheba, Dubai, UAE